At HomeCozy, your satisfaction is our priority. If you are not fully satisfied with your purchase, please read our refund and return guidelines below.

1. Eligibility for Returns

  • Returns are accepted within 7 to 15 days of delivery.
  • The product must be unused, undamaged, and in its original packaging with all tags and accessories.
  • Custom-made, personalized, or special-order items are not eligible for return unless damaged or defective on arrival.

2. How to Initiate a Return

To request a return or exchange, please follow these steps:

  1. Contact our support team at support@orientbsc.com (or WhatsApp if you provide the number).
  2. Share your order ID, reason for return, and clear images/videos of:
    • The product
    • The packaging
    • Any damage or defect (if applicable)
  3. Our team will review your request and guide you with the return process.

3. Refund Policy

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned item.
  • Non-Refundable Charges:
    • Shipping fees
    • Cash-on-delivery charges (if applicable)
    • Installation/service charges
    • Gift cards or store credits

Note: If a refund is approved, it may take 10–15 business days to reflect in your bank account, depending on your payment provider.

4. Damaged or Defective Items

If your order arrives damaged or defective, please inform us within 24 hours of delivery.
We will verify the issue and arrange:

  • A replacement, or
  • A full refund (if replacement is not possible)

5. Exchange Policy

  • Exchanges are accepted within 1 day of delivery for eligible products.
  • Exchange items will be delivered within 4–5 business days after approval.
  • If the requested product is out of stock, you may choose a different item or receive store credit/refund.

6. Cancellation Policy

  • Orders may be canceled within 24 hours of placing the order for a full refund.
  • Once the order is shipped, cancellation is not possible. You will need to follow the return process after delivery.

7. Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us at:

📧 Email: homecozy.care@gmail.com
📞 Phone: +91 9036143233
📍 Address:
Kr Puram, Kurudusonnehalli Main Rd
Bengaluru, Karnataka – 560067