At HomeCozy, we are committed to delivering your products safely, quickly, and with complete transparency. Please read our shipping policy to understand how we process, ship, and deliver your orders.

1. Shipping Locations

We currently ship to all major cities and states across India.

For international delivery, please contact our support team before placing the order.

2. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Customized or made-to-order products may require additional processing time, which will be informed during purchase.

3. Estimated Delivery Time

  • Standard Delivery: 5–10 business days
  • Express Delivery (if available): 3–5 business days

Delivery timelines may vary depending on your location, courier availability, weather, or unexpected delays.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated and shown during checkout.
  • Free shipping may apply to selected products or offers.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or Email.
You can track your shipment using:

  • Our website’s tracking section
  • The courier partner’s tracking portal

6. Delivery Process

  • Orders are delivered to the address provided at checkout.
  • Please ensure the address and contact number are accurate to avoid delays.
  • If you are unavailable, our courier will attempt a re-delivery or request pickup from the nearest delivery hub.

7. Damaged or Missing Items

If your order arrives damaged, please inform us within 48 hours with clear photos of:

  • The damaged product
  • The packaging

For missing items or wrong delivery, reach out to our support team immediately.

8. Delays & Exceptions

HomeCozy is not responsible for delivery delays caused by:

  • Weather conditions
  • Natural disasters
  • Festive rush
  • Local restrictions
  • Courier operational issues

Remote or rural areas may experience slightly extended delivery timelines.

9. Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us at:

📧 Email: homecozy.care@gmail.com
📞 Phone: +91 9036143233
📍 Address:
Kr Puram, Kurudusonnehalli Main Rd
Bengaluru, Karnataka – 560067